Hotel Classification & Quality Assessment BY Ennemoser Consulting in Innsbruck

Quality Standards. Pre-Classification. Mystery Guest Checks.

ENNEMOSER CONSULTING stands for in-depth expertise in hotel classification and quality assurance. From 2014 to 2022, we where commissioned by the Israeli Ministry of Tourism to carry out the official classification of hotels in Israel based on the criteria of Hotelstars Union. During this period, our specialized team of inspectors successfully classified more than 120 hotels.

We make your hotel „star-ready “

Dr. Klaus Ennemoser is regarded as a co-founder and founding president of Hotelstars Union, established in 2009 under the umbrella of HOTREC (Hospitality Europe). The initiative aimed to harmonize hotel classification systems across several European countries through unified criteria and standards.

Pre-Classification

As a founding member of Hotelstars Union, Austria plays a key role in European hotel classification systems.

Hotel stars provide

  • Guest orientation and trust

  • A reliable quality promise

  • An effective marketing tool

  • A structured foundation for hotel planning

  • A practical guideline for operational hotel management

MYSTERY GUEST CHECK

An objective external perspective is essential for sustainable quality development.

Our experienced team of experts conducts detailed and practice-oriented mystery guest evaluations. As accredited guest auditors for the Austrian Chamber of Commerce and the Autonomous Province of South Tyrol we identify:

  • Quality potential in processes and service delivery

  • Weak points in operational performance

  • Concrete measures for sustainable quality improvement

Your benefit:

Clear standards, measurable quality, and a strong market positioning.

Make your hotel fit for the future – we support you with expertise and a hands-on approach.

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