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QualitY management & Hotel CLASSFICATION

Dr. Klaus Ennemoser is considerd the founding father of Hotelstars Union, which was founded in 2009 under the partonage of  HOTREC (Hospitality Europe). Hotelstars Union harmonises the hotel classification with common criteria and guidelines in the member countries.

Through this active participation and gathered experience quality management and hotel classifications are a valuable benefit for our clients. In order to make your hotel "stars fit" we offer the following services:



Mystery Guesting


Ennemoser Wirtschaftsberatung GmbH renders a valuable contribution to optimizing the operational processes and conditions respectively the quality improvement of your establishment. One important component of this quality improvement is a Mystery Guesting performed by the team of Ennemoser Wirtschaftsberatung GmbH as an external expert. As accredited Mystery Checker of the Austrian Economic Chambers we precisely examine your operation and show you the optimization potentials.


Press release mystery guesting (pdf)



Hotel preclassification


In Austria the hotel classification is carried out by the Austrian Economic Chambers based on the criteria catalogue of Hotelstars Union. Hotel stars are promise of quality to the hotel guest and strengthen the hotel marketing.  Hotelstars Union enhances the reputation and quality of the hotel industry by creating transparency and security for the hotel guest.

An "S" in each star category stands for "Superior", "Service", "Subjective Perception" and "Soft Criteria" and defines a significant "more" in quality of service – we guide you to quality excellence.

Since 2015 Ennemoser Wirtschaftsberatung GmbH is conducting hotel classifcations in Israel based on the criteria catalogue of  Hotelstars Union and has since classified more than 100 hotels. We would like to share this experience with the hotel industry in Austria and support the hotel establishments with our know-how.


Press release hotel classification (pdf)


Do you wish to pre-classify your hotel establishment, renew your classification or perform a Mystery Guesting? Please do not hesitate to contact our team of consultants office@ennemoser.at or +43 512 281800 - we would be glad to support you with our experience and know-how - we can eliminate potential problems and stumbling blocks.